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Calabrio Delivers Web 2.0 Speech Analytics to Workforce Optimization - ContactCenterWorld.com






Calabrio Delivers Web 2.0 Speech Analytics to Workforce Optimization - ContactCenterWorld.com



MINNEAPOLIS, July 24, 2012 -- Calabrio, Inc., a provider of contact center workforce optimization and analytics software, today unveiled the first Web 2.0-based Speech Analytics application to be fully-integrated within a comprehensive workforce ...









The Semantic Web and the Modern Enterprise - CMSWire



Even its successes have been understated, often coming with little fanfare and without the mindshare and hype surrounding other trends such as Web 2.0, NoSQL or Big Data. So I wouldn’t fault you in the slightest if you were surprised, confused or ...






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