Calabrio Delivers Web 2.0 Speech Analytics to Workforce Optimization - ContactCenterWorld.com
MINNEAPOLIS, July 24, 2012 -- Calabrio, Inc., a provider of contact center workforce optimization and analytics software, today unveiled the first Web 2.0-based Speech Analytics application to be fully-integrated within a comprehensive workforce ...
The Semantic Web and the Modern Enterprise - CMSWire
Even its successes have been understated, often coming with little fanfare and without the mindshare and hype surrounding other trends such as Web 2.0, NoSQL or Big Data. So I wouldn’t fault you in the slightest if you were surprised, confused or ...
