Why CEOs Should Care: How Social Media Drives Business - Forbes
But for a business? Here’s an area where entrepreneurs – and employees – may be miles ahead of the boss. The data is in, and it’s extremely compelling: For businesses, the willingness to share and engage through social media—and ...
Calabrio Delivers the Power of Web 2.0 Speech Analytics to Workforce Optimization - Yahoo Finance
MINNEAPOLIS, July 17, 2012 /PRNewswire/ -- Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today unveiled the first Web 2.0-based Speech Analytics application to be fully-integrated within a ...
