Lessons Learned: Handling an Angry Facebook Comment | idisaster ...
The page, as well as other social media sites including a blog, a Twitter account, and a Google+ profile, was set up by the National Incident Management Organization (NIMO) with the aid of a Volunteer Operations Support Team (VOST) after the NIMO team assumed command of the fire on August 13, 2012. The objective of using social networking was to provide information to local residents on numerous platforms and to foster engagement. Although the Incident ...
